FAQ

Notes

• Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care here!

How do I sign up?

• Existing customers: Click on the Login icon on your screen's top right-hand corner and log in to your account.
• New customers: Create a SHERMIE account to SIGN UP FOR 20% OFF! Ensure that you are subscribed to our newsletter to get the first look at new arrivals and sales!

What Payment Options Do You Accept?

• We accept the following tenders: PayPal.

 Returns

• Learn more about returns when you explore our Returns page.

Shipping & Order Status

• If your recipient's address is in the US, the package will usually be sent from an Amazon warehouse in the US. Learn more about our shipping and return here.

When Do I Get An Order Confirmation?

• An email and SMS notification will be sent with your order confirmation when your order is placed. You will also receive shipping status updates sent via email and SMS.
• If you don't receive a confirmation email within 24 hours, please contact Customer Care here.

What Do I Do If An Item Is Out Of Stock?

• We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress; we have you covered! Sign up to receive notifications when an item is back in stock:

1. Select your Size
2. Select Email When Available
3. Enter your Email Address or Phone Number
4. Click "Notify Me When Available”

What Size Do I Order?

• We know that every lady has her own unique shape, which means there is no foolproof way to find the perfect size when shopping online. We provide a general sizing chart for each item, product description, and other details on every item to help you figure out what you need.